常見問題

Warranty is void under, but not limit to, the following circumstances:

i. Abuse, misuse or damage of any kind.

ii. Wear and tear or deteriorate of appearance

iii. Damage due to natural forces such as, but not limit to, natural disasters, etc.

iv. Not being able to provide authentication for warranty or authentication materials are damaged.

v. Modification of any kind, including the use of third party cables, transformers, amplifiers, etc.

vi. Customer failed to provide an original proof of purchase. Photocopies, snapshots, photos, etc. are not considered to be original.

i. We provide warranty for products purchased directly from us, or from our authorized dealer only. With a complete set of authentication and after proven that the product has been used under normal circumstance, repair service will be provided with no extra cost from the customer within one year of purchase.

ii. We provide warranty for products purchased directly from us, or from our authorized dealer only. After one year upon purchase, with a complete set of authentication and after proven that the product has been used under normal circumstance, repair service may be provided under extra cost for inspection and parts. If the parts cannot be provided by the vendor, ECT is not liable to provide further repairmen. The inspection fee will NOT be refunded.

iii. Warranty covers the repairs for functional parts and software used under normal circumstances only. Misuse, modification and abuse voids the warranty. Cosmetics issues, non-factory data/media are NOT under the coverage of this warranty. Any loss of data/media upon repair is NOT under the liability of ECT.

iv. ECT bears no liability for any loss or damage in transit.

v. Warranty will be voided IMMEDIATELY if any modification is done to the warranty label or if the warranty label is unclear or damaged.

vi. The physical condition of the warranty label is the liability of the customer. ECT will not reissue warranty label under any circumstances.

i. Warranty last for ONE YEAR upon date of purchase except for accessories (including vacuum tubes, cables, etc), misuse and abuse voids warranty *Please see appendix for further details

ii. The warranty for vacuum tubes limits to 30 days upon purchase, misuse and abuse voids warranty;

iii. Cable warranty limits to 6 months upon purchase, misuse and abuse voids warranty;

iv. If the product life has come to an end, warranty stops immediately upon the official end-of-life (EOL) date provided from the vendor. ECT is not liable to provide warranty if ECT did not disclose or announce the EOL information.

v. Repair of any products during warranty will not extend the original warranty term.

A complete set of authentication for warranty MUST be provided for warranty to be valid:
i. Warranty Card
ii. Original Packaging
iii. ECT Authentication Label（Valid for HKSAR and Macau ONLY）
* Label renewed on 1st April, 2015
iv. A warranty sticker form/label with completed information
v. Serial Number
vi. Original Proof of Purchase at our authorized dealer (Photocopies are NOT accepted)

The Drivers/Firmware/Manual, if any, will be available on the download page of the corresponding product. Please visit the product page of your product to download the latest drivers/firmware/manual.